Privacy Policy

1. Introduction

Royal Spa Dhaka ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our spa services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

Personal Information:

• Name and contact details (phone number, email address)
• Appointment history and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences

Health & Wellness Information:

• Medical conditions relevant to massage therapy
• Treatment preferences and feedback
• Allergy information for aromatherapy

Website Usage Information:

• IP address and browser type
• Pages visited and time spent on site
• Booking history through our website

3. How We Use Your Information

We use the collected information for various purposes:

4. Data Protection & Security

We implement appropriate security measures to protect your personal information:

• Encrypted storage of sensitive information
• Secure server infrastructure with firewalls
• Limited access to personal data (need-to-know basis)
• Regular security audits and updates
• Secure payment processing through trusted providers

5. Data Sharing & Third Parties

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, booking system providers
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with merger or sale
• With Your Consent: When you explicitly agree

Third-Party Services:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

6. Your Privacy Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us using the information in Section 9.

7. Data Retention

We retain your personal information only for as long as necessary:

• Booking Information: 3 years from last appointment
• Financial Records: 7 years as required by law
• Health Information: 5 years from last treatment
• Marketing Preferences: Until you opt-out

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings
• Marketing Cookies: Track effectiveness of campaigns

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18:

• We do not knowingly collect data from children under 18
• Minors must be accompanied by a parent or guardian
• Parental consent is required for services to minors
• If we discover collection of child data, we will delete it

10. Changes to This Policy

We may update our Privacy Policy periodically:

• We will notify you of significant changes
• Updates will be posted on this page
• Continued use constitutes acceptance of changes
• Previous versions remain archived

11. Contact Us

If you have questions about this Privacy Policy, please contact us: